About Our Agency

Milestone Insurance provides comprehensive insurance options.

An independent insurance agency serving North Carolina.

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Milestone Insurance began as Morganton Insurance Agency, a small independent agency in 2003 founded by Debra Garrou. Many satisfied customers have put their trust in Milestone Insurance by referring their friends and family to our agency.

Our team and history.

Since the agency was founded in 2003 by Debra Garrou, licensed since 1992, we have since grown to represent many insurance carriers, as well as having grown our team. Keith Cannon joined the agency in 2014 as a Partner and Agency Principal. Keith has been licensed as an Agent since 1991. Susan “Sam” Bernard is also an agent on staff serving Milestone and its customers since 2005. Our team is built of knowledgeable and professional agents who are here to help our clients every step of the way.

Our vision.

We strive to be the leading independent insurance agency in North Carolina, serving clients locally in Morganton, NC, Hickory, NC, and beyond to better serve the ever-changing needs of our clients. We do so by offering knowledgeable advice, prompt and professional service, and the best customer experience with a friendly, hometown feel. As your agent, we will always put your needs first, from guiding you to find the best coverage, to regularly reviewing your policy to suggest appropriate changes.

16 Years

in business

Our Mission Statement

At Milestone Insurance, our mission is to build long-lasting relationships by guiding clients in making informed decisions and tailoring coverage to solve their insurance needs.

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As an independent agency, we are here to help you find the right coverage.

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The Advantage of an Independent Agency Working for You

What makes our independent agency different?

  • Personalized insurance solutions.
  • Friendly, knowledgeable service.
  • Building trusted relationships.
Find Out How
Choice

Get the power of choice when it comes to finding the right insurance for your situation. We offer a wide variety of policies and price points to choose from.

Expertise

Rely on us to simplify the insurance process, from advising you on your risks and solutions, to advocating on your behalf to the insurance company.

Service

Count on us to be there for you every step of the way with personable and professional service so you always have the right coverage for your insurance needs.

An independent advantage.

We are independent agents, free to choose the best carrier for your insurance needs. We do not work for an insurance company; we work for you. We work by your side when you have a loss and follow through to see that you get fair, prompt payment and service. Milestone Insurance represents a carefully selected group of financially strong, reputable insurance companies. That means we are able to offer you the best coverage at the most competitive price.

What makes an independent agent different?

You need insurance to drive a car, to purchase a house, to protect your family’s financial future, and to run a small business. But if there was only one insurance company offering one type of insurance, you wouldn’t have a choice. The only solution would be going to that one company.

You have more choices.

With an independent insurance agent, you have choices since we are not tied to any one insurance company. An independent agent has multiple companies that we can approach to get you the best coverage at the best price, as well as those with the most efficient claims departments to recover your losses as quickly as possible.

You make the decision.

One of the advantages of using an independent agent is that we work to satisfy your needs. You are using an expert for an important financial decision. When you buy insurance, whether it’s for your home, your car, or your business, you want an advocate who will properly assess the risks you face and give you an objective analysis of the marketplace, it’s up to you to make the final choice.

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